Content

Underwriting & Claims

Underwriting - to extend the valuable benefits of insurance to as many people as possible at the price appropriate to the pool by using sound risk managment tools, good business practices, paying due reference to the business practices and other terms defined in the treaty with the client and to the terms of the treaty covering UK pool retrocession.

Claims - to admit all valid claims in a sensitive and speedy manner paying due reference to the policy terms and conditions, to what is fair and reasonable, and to the business practices and other terms including 'operational risk' defined in the treaty.

Underwriting and Claims utilise sound risk management and excellent business practices to ensure clients gain the best service within the terms defined in the treaty. Our aim is to admit valid claims in a sensitive and speedy manner, ensuring we check policy terms and conditions to what is fair and reasonable and referring to the business practices and other terms defined in our clients' treaty.

You can expect a high level of service from our Underwriting and Claims team including:

  • Ensuring sound principles of risk managment are embedded in every area of the comapny's claims and underwriting activities
  • Key underwriting relationship manager as a dedicated point of contact
  • Support of the pricing basis of all business practices relating to underwriting and claims
  • Ensure that new business is written easily and efficiently and adheres to designated service standards
  • Accurate, efficient and timely settlement of clams adhering to designated service standards
  • Allocating and approving binding authorities for new and existing clients
  • Life expectancy assessment for impaired annuities
  • Advice on key underwriting issues and processes
  • Access to an experienced team of Chief medical officers
  • Problematic and invalid claims identified and resolved
  • In house training tailored to our clients needs
  • Regular audits
  • Up-to-date information on the latest underwriting and claims developments

Contacts

Tim Bowns
Manager, Underwriting & Claims
Tel.: +44 1344 846874
E-mail: tim.bowns@hannover-re.com

Sarah Brown
Underwriting & Claims
Tel.: +44 1344 846865
E-mail: sarah.brown@hannover-re.com

Carol Heaton
Underwriting & Claims
Tel.: +44 1344 846812
E-mail: carol.heaton@hannover-re.com

John Sainsbury
Underwriting & Claims
Tel.: +44 1344 846851
E-mail: john.sainsbury@hannover-re.com

Theresa Taylor
Underwriting & Claims
Tel.: +44 1344 846861
E-mail: theresa.taylor@hanover-re.com